Terms of Service

Last Updated: December 8, 2025

1. Introduction & Agreement to These Terms

Welcome to Shopjoylum (“Shopjoylum,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, https://shopjoylum.com (the “Website”), and any orders you place for products offered through the Website (collectively, the “Services”).

By accessing, browsing, or using the Website, or by placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein, including our Privacy Policy and any separate Shipping, Return & Refund, and other store policies that may be posted on the Website from time to time (collectively, the “Store Policies”). If you do not agree with these Terms, you must immediately stop using the Website and may not place orders through it.

2. About Shopjoylum

Store Name: Shopjoylum
Legal Business Name: Shopjoylum
Business Address: 9220 Dorrington Place, Arleta, CA 91331, United States
Support Email: support@shopjoylum.com
Website: https://shopjoylum.com

The Website is built on the WooCommerce ecommerce platform and currently supports payments through PayPal. We serve customers in the United States, Canada, and other international locations, subject to any shipping limitations specified at checkout or in our Shipping Policy.

3. Eligibility & User Responsibilities

By using the Website and placing orders, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher.
• You have the legal capacity and authority to enter into a binding agreement with us.
• You will use the Website in compliance with these Terms and all applicable laws and regulations.
• You will provide accurate, current, and complete information when placing orders, creating an account (if applicable), or contacting us.

You are responsible for maintaining the confidentiality of any account credentials you may use on the Website and for all activities that occur under your account. You agree to notify us promptly if you suspect any unauthorized access or security breach involving your account or personal information.

4. Account Registration

Some features of the Website may require or allow you to create a customer account. Account registration is optional for browsing but may be required for tracking orders, viewing order history, or accessing certain promotional offers. When registering, you agree to:

• Provide accurate and truthful information.
• Update your information as necessary to keep it current.
• Safeguard your login credentials and not share them with any third party.

We reserve the right, in our discretion, to suspend or terminate your account if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive behavior, or provided false information.

5. Orders, Acceptance & Product Availability

When you place an order on the Website, you are making an offer to purchase the products selected in accordance with these Terms. After you submit an order, you may receive an email acknowledging that we have received your order. This acknowledgment does not constitute acceptance of your order; it is a confirmation that we have received your request.

A binding contract is formed only when we dispatch the products you ordered and send a shipping confirmation email or otherwise indicate that your order has been accepted and is being processed for delivery. We reserve the right, at our discretion, to refuse or cancel any order or part of an order for reasons including but not limited to:

• Product unavailability or limited stock.
• Errors in pricing, product descriptions, or promotional information.
• Suspected fraud, misuse, or violation of these Terms.
• Failure to obtain authorization for payment from your payment provider.
• Restrictions in shipping to your location.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method used, subject to our applicable policies and timelines of the payment provider.

6. Pricing, Taxes & Currency

All prices displayed on the Website are in U.S. dollars (USD), unless otherwise stated. We strive to ensure that all pricing information is accurate; however, typographical errors, system issues, or misprints may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for products listed at an incorrect price, even if the order has been confirmed and payment has been processed. In such cases, we will notify you and provide a refund where applicable.

Prices do not necessarily include shipping charges, taxes, customs duties, or other fees, which may be added at checkout depending on your location and applicable laws. You are responsible for any sales, use, value-added, customs, or other taxes applicable to your purchase, except where we are required by law to collect them.

We may change prices or promotional offers at any time without prior notice. Changes will not affect orders that have already been accepted and shipped.

7. Payment Terms

Payments for orders placed on the Website are processed via PayPal or other payment methods that may be made available from time to time. By submitting an order, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you supply is accurate and complete.
• You authorize us and our payment processors to charge the full order amount, including any applicable taxes and shipping fees.

Payment is typically captured at the time you place your order. Your payment is processed in accordance with PayPal’s own terms and privacy practices. We do not store your full payment card data on our servers; however, certain limited information may be retained to comply with financial and legal record-keeping obligations.

8. Shipping, Delivery & Risk of Loss

We ship to customers in the United States, Canada, and certain international destinations, subject to the shipping options displayed at checkout. Estimated delivery times and shipping charges are provided during checkout and may vary based on your location, selected shipping method, carrier constraints, and peak periods.

Any shipping or delivery timelines provided are estimates only and are not guaranteed. While we make reasonable efforts to meet estimated delivery dates, delays can occur due to factors outside our control, including weather, carrier delays, customs inspections, or other logistical issues. We are not liable for delays that are reasonably beyond our control, but we will endeavor to assist you in tracking and resolving issues with carriers where possible.

Title and risk of loss for products pass to you when the order is delivered to the shipping address you provided or, in some jurisdictions, when the products are handed over to the carrier, depending on applicable law. Please carefully review our Shipping Policy (if separately provided on the Website) for additional details.

9. Returns, Refunds & Exchanges

We aim to ensure that you are satisfied with your purchase. Our returns, refunds, and exchanges are governed by a separate Return & Refund Policy, which is incorporated into these Terms by reference. That policy describes:

• Which items are eligible for return or exchange.
• Applicable return timeframes, conditions, and procedures.
• Responsibility for return shipping costs.
• Processing of refunds and any applicable restocking or handling fees, if any.

Please refer to the Return & Refund Policy on our Website before placing your order. By purchasing from us, you agree to be bound by the terms of that policy in addition to these Terms.

10. Product Descriptions, Colors & Accuracy

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on the Website are accurate and up to date. However, we do not warrant that such information is complete, error-free, or current at all times. Minor differences between the product you receive and its representation on the Website may occur, including variations in color, texture, or details due to differences in display settings, materials, or manufacturing.

If you believe a product you received is materially misrepresented, please contact us at support@shopjoylum.com so we can review the issue in accordance with our Return & Refund Policy.

11. Intellectual Property & License to Use the Website

All content on the Website, including but not limited to text, graphics, logos, images, product photographs, icons, code, and design elements (collectively, “Content”) is owned by or licensed to Shopjoylum and is protected by intellectual property laws and international treaties.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use (or to purchase products for personal use or as gifts). You may not:

• Copy, reproduce, modify, distribute, or display the Website or its Content for any commercial purpose without our prior written consent.
• Use any data mining, robots, or similar data-gathering or extraction tools on the Website.
• Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Website.

All trademarks, trade names, and logos displayed on the Website are the property of their respective owners and may not be used without their permission.

12. User Content, Reviews & Feedback

The Website may allow you to submit reviews, comments, photos, suggestions, or other content (“User Content”). By submitting User Content, you grant Shopjoylum a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such User Content in connection with operating and promoting our business and the Website, in any media now known or developed in the future, without additional compensation to you.

You represent and warrant that:

• You own or have the necessary rights to submit the User Content.
• Your User Content is accurate and not misleading.
• Your User Content does not infringe or violate any third-party rights or any laws.

We reserve the right, but are not obligated, to monitor, edit, or remove User Content at our discretion if it is unlawful, offensive, deceptive, or otherwise violates these Terms.

13. Prohibited Uses

You agree not to use the Website or Services for any unlawful or prohibited purpose, including but not limited to:

• Violating any applicable local, national, or international law or regulation.
• Engaging in fraudulent activity, including unauthorized payment use or chargeback abuse.
• Interfering with or disrupting the security, integrity, or performance of the Website.
• Attempting to gain unauthorized access to any accounts, systems, or networks.
• Using the Website to send spam, unauthorized commercial communications, or malicious content.
• Engaging in any conduct that harms or attempts to harm Shopjoylum, our customers, or our partners.

14. Third-Party Services & Links

Our Website may include integrations with third-party services (such as PayPal) or links to third-party websites that we do not own or control. We are not responsible for the content, privacy practices, or terms of such third parties. Your use of third-party services is subject to their own terms and policies, and we encourage you to review them carefully.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Website, its Content, and the products offered are provided on an “as is” and “as available” basis, without any express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not guarantee that the Website will be uninterrupted, error-free, secure, or that defects will be corrected. We do not make promises about specific results from the use of the Website or the purchase of products, beyond what is expressly provided in our product descriptions and applicable Store Policies. While we take reasonable steps to protect information and systems, no website or online service can be completely secure or free from vulnerabilities.

16. Limitation of Liability

To the maximum extent permitted by law, Shopjoylum and its owners, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, arising out of or in connection with:

• Your use of or inability to use the Website or Services.
• Any products purchased through the Website.
• Any unauthorized access to or use of our servers or personal information.
• Any interruption or cessation of transmission to or from the Website.
• Any bugs, viruses, or similar harmful elements transmitted by third parties.

In no event shall our total liability for any claim arising out of or relating to these Terms, the Website, or any products exceed the total amount you paid to us for the specific product or order giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless Shopjoylum and its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms or any Store Policies; (b) your use or misuse of the Website or products; (c) your violation of any law or the rights of a third party; or (d) any User Content you submit.

18. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to your use of the Website or purchases from Shopjoylum shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles.

You agree to first attempt to resolve any dispute informally by contacting us at support@shopjoylum.com. If we are unable to resolve the dispute informally within a reasonable time, you and Shopjoylum agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in California, United States, and you hereby consent to the jurisdiction and venue of such courts.

19. Changes to These Terms of Service

We may update or modify these Terms from time to time to reflect changes in our business practices, legal requirements, or features of the Website. When we make material changes, we will post the updated Terms on this page and revise the “Last Updated” date at the top. Your continued use of the Website after any changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Website and may not place additional orders.

20. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service or our Store Policies, you may contact us at:

Shopjoylum
9220 Dorrington Place,
Arleta, CA 91331,
United States

Email: support@shopjoylum.com

Website: https://shopjoylum.com