Refund & Return Policy

Last Updated: December 8, 2025

1. Introduction

At Shopjoylum, your satisfaction is our top priority. We want you to feel confident shopping with us,
and we stand behind the quality of every product we offer. If for any reason you are not completely satisfied with your purchase,
we offer a **customer-friendly return and refund process** designed to be simple, transparent, and stress-free.

This Refund & Return Policy applies to all purchases made on
https://shopjoylum.com.
If you have any questions, please contact us at
support@shopjoylum.com.

2. 30-Day Satisfaction Guarantee

We offer a **30-day return window** for eligible items. You have **30 calendar days** from the date your order is marked
as delivered to request a return or refund.

• Items must be in their original condition: unworn, unwashed, unused, and free of odors, stains, or damage.
• Items should include original tags and packaging whenever possible.
• Returns requested after 30 days may not be accepted.

3. Items Eligible for Return

Most items purchased from Shopjoylum are eligible for return or refund, including:

• Clothing, apparel, and wearable accessories
• Home goods and general merchandise
• Non-customized, non-personalized products

4. Non-Returnable Items

For safety, hygiene, or regulatory reasons, the following items cannot be returned:

• Intimate items, undergarments, or swimwear (if applicable)
• Personalized or custom-made products
• Digital or downloadable items
• Gift cards
• Final-sale or clearance items where indicated

5. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within **7 days of delivery** with:

• Your order number
• A description of the issue
• Clear photos showing the defect, damaged area, or incorrect item

We will gladly replace the item or issue a full refund at no cost to you.
In some cases, we may request that the item be returned before a replacement or refund is processed.

6. Exchanges

We offer exchanges for eligible items if you would like the same item in a different size, color, or variation.
Exchange requests are processed as a new order once the original item is returned and inspected.

7. Return Shipping Costs

To keep our policy customer-friendly, we aim to keep return costs reasonable.
Return shipping fees depend on the reason for the return:

• Our fault (damaged, defective, incorrect item): We cover all return shipping costs.
• Customer preference (size doesn’t fit, changed mind, no longer needed): Return shipping is the customer’s responsibility.

We do not charge restocking fees for eligible returns.

8. How to Start a Return

To initiate a return or refund, please contact us at:

Email:

support@shopjoylum.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return
• Photos (if item is damaged or incorrect)

We will review your request and reply with return instructions within 1–3 business days.

9. Condition Evaluation & Inspection

Once your returned item arrives at our facility or designated return address, our team will inspect it to confirm
eligibility. Items that appear worn, damaged, heavily scented, washed, or altered from their original condition may
not qualify for a refund or exchange.

10. Refund Processing Timeline

Once your return is approved and processed, refunds are issued back to the original payment method used at checkout
(PayPal or other available methods).

• Refund approval: 2–5 business days after receiving your return.
• Payment provider processing time: 3–10 business days depending on your bank or card issuer.

We will send you a confirmation email once your refund has been issued.

11. Order Cancellations

Orders may be canceled **within 12 hours** of being placed, provided they have not yet been processed for shipment.
If your order has already shipped, it cannot be canceled; however, you may still request a return once it arrives.

12. Lost or Stolen Packages

If a package is marked as delivered but not received, please contact the carrier first to inquire about delivery
details. If you still need help, contact us and we will work with you to resolve the situation.
In some cases, carriers may take 24–48 hours to update delivery statuses or complete investigations.

13. Fraud Prevention & Abuse of Return Policy

While we strive to remain flexible and customer-friendly, we reserve the right to refuse returns or refunds in cases
of suspected fraud, repeated returns of used items, misuse of products, or abuse of our policies.
Maintaining fairness and integrity helps protect all customers.

14. Changes to This Refund & Return Policy

We may update this policy occasionally to reflect improvements, legal requirements, or changes in our business
practices. Any updates will be posted on this page with an updated “Last Updated” date.
Your continued use of the Website means you accept the latest version of this policy.

15. Contact Information

If you need help with a return, refund, or exchange, please contact us at:

Shopjoylum
9220 Dorrington Place,
Arleta, CA 91331,
United States

Email: support@shopjoylum.com

Website: https://shopjoylum.com