Modify or Cancel Order

Order Policy
At Shopjoylum, we are committed to delivering high-quality products and a seamless shopping experience built on trust and care. Every order is carefully reviewed and fulfilled, and if any issue arises, our team responds promptly and fairly to resolve it.

Order Changes & Cancellations
Please verify your order details (size, color, quantity) before completing checkout.

• Orders can be canceled within 24 hours of purchase, subject to a 10% cancellation fee.

• Once an order has been processed or shipped, cancellations are no longer possible.

To request a cancellation, email support@shopjoylum.com with your order number for faster assistance.

Exchanges
We do not offer direct exchanges for incorrect size or color selections.
If an order was placed by mistake, you may cancel it within 24 hours and place a new order.
Need help choosing the right size or style? Our support team is available to guide you before checkout.

Returns & Refunds
You may request a return within 120 days of delivery. After this period, all sales are final.

✅ Eligible for Return:

• Item arrived damaged or defective

• Wrong product received

• Product differs significantly from its online description

❌ Not Eligible for Return:

• Item has been used, washed, or altered

• Minor imperfections (e.g., loose threads, slight color variations)

• Missing original tags or packaging

• Damage caused by improper handling, not by Shopjoylum

How to Request a Refund
To start a return or refund, email support@shopjoylum.com with:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Do not return items without prior authorization. Unauthorized returns will not be accepted or processed.

Refund Processing
Refunds are issued within 7 business days after we receive and inspect the returned item.
You will receive a confirmation email once your refund is processed.
Refunds include the original shipping cost (if applicable).
If your refund hasn’t appeared after 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery

• Return shipping cost: Customer’s responsibility unless the issue was caused by Shopjoylum

• Shopjoylum is not responsible for loss or damage during return transit