Modify or Cancel Order

Last Updated: December 8, 2025

At Shopjoylum, we understand that mistakes happen—whether you selected the wrong size, entered the incorrect address, or simply changed your mind. Our goal is to make modifying or canceling your order as smooth and convenient as possible. However, because we begin processing orders quickly to ensure fast delivery, changes can only be made within a short window of time. This page outlines how our order modification and cancellation process works and what you can expect once an order has been placed.

1. Modification & Cancellation Window

To ensure timely delivery, our fulfillment team begins processing orders as soon as they are submitted. Because of this, the opportunity to modify or cancel your order is limited to the first 12 hours after the order has been placed. During this period, you may request:

• Changing the shipping address
• Updating recipient information
• Correcting email or phone number
• Changing the item size, color, or variation
• Removing or adding items
• Canceling the entire order

2. After 12 Hours

Once the 12-hour window has passed, your order may already be in fulfillment or shipping preparation. At this stage:

• We may not be able to cancel the order.
• Modifications such as changing sizes or items may not be possible.
• Address changes may also be restricted if the package has already been labeled.

If your order has already shipped, you may still be able to return or exchange it after delivery. Please refer to our Refund & Return Policy for more details.

3. How to Request a Modification or Cancellation

If you need to change or cancel your order within the allowed time frame, please contact us immediately at:

Email: support@shopjoylum.com

To help us assist you quickly, please include:

• Your full name
• Your order number
• The specific changes you want to make
• The correct or updated information (if applicable)

Our support team will confirm whether the change can be made based on your order’s status at the time your request is received.

4. Incorrect Address Responsibility

Please double-check your delivery address before completing your purchase. If an incorrect or incomplete address is provided, we cannot guarantee that your package will be delivered successfully. If the order has not yet shipped, we will correct the address for you. If it has already shipped, the carrier may not allow changes, and additional redelivery fees may apply.

5. If Your Order Has Already Shipped

Once your package is in transit, we cannot cancel the order. However, you may still return the item after it arrives, following the guidelines in our return policy. In certain situations, the carrier may allow package interception or rerouting for an additional fee, but availability varies depending on the shipping provider.

6. Final Notes

We strive to accommodate modification and cancellation requests whenever possible, but due to fast-moving fulfillment processes, success depends on how quickly you contact us. For the best results, please reach out immediately after placing your order. Our team is always here to help and will do our best to support you throughout the process.

If you need assistance, email us anytime at support@shopjoylum.com.