Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During peak seasons or major promotions, processing may take an additional 1–2 business days.

You will receive an order confirmation email shortly after checkout. If you don’t see it, please check your spam, junk, or promotions folder.

Order changes are time-sensitive and may only be possible before your order is sent to processing or fulfillment. For full conditions and steps, please see our Modify or Cancel Order page.

Once your order ships, you will receive a shipping confirmation email containing a tracking link. Use this link to follow your package’s journey.

We offer international shipping to many countries worldwide. Availability, carriers, and delivery times may vary by destination. For the most accurate, up-to-date information, please review our Shipping Policy.

Delivery times depend on your country, shipping method, and carrier workload. Typical delivery windows and any special notes are listed in our Shipping Policy.

Please first: • Check your mailbox, porch, building lobby, or parcel locker. • Ask neighbors, household members, or building staff. • Allow 24–48 hours, as carriers sometimes mark “Delivered” slightly early.If the package still cannot be found, contact us at support@shopjoylum.com with your order number and tracking link.

We want you to be happy with your purchase. Many items are eligible for return within a specified time after delivery, provided they are unused and in original condition. All conditions, time limits, and non-returnable items are explained in our Refund & Return Policy.

Please follow the step-by-step instructions in our Refund & Return Policy. You may be asked for your order number, photos of the item, and a brief description of the issue so we can assist you quickly.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund is processed back to your original payment method within standard banking timeframes (your bank or payment provider may require additional days to post it).

We accept a range of secure payment options (such as major credit/debit cards and other regionally available methods). All transactions are processed via encrypted connections to help keep your information safe.

We only use your information to process orders, provide customer support, improve our services, and—when you opt in—send relevant updates. The way we collect, use, store, and protect your data is described in detail in our Privacy Policy.

Yes. We use cookies and similar technologies to keep the site secure, remember your preferences, and understand how visitors interact with our store. Your choices and options are explained in our Cookie & Tracking Policy.

Our full store terms, including conditions of sale, limitations of liability, and other legal details, are outlined in our Terms of Service. By placing an order, you agree to these terms.

If you believe that any content or product listing on our store infringes your intellectual property rights, you can submit a request under our Copyright & DMCA Policy. We review good-faith notices and respond in line with the procedures described there.