Shipping Policy

Last Updated: December 8, 2025

1. Introduction

Thank you for shopping with Shopjoylum (“Shopjoylum,” “we,” “us,” or “our”). This Shipping Policy explains how we handle order processing, shipping methods, delivery timeframes, and related logistics for purchases made on https://shopjoylum.com.

We aim to make shipping clear, predictable, and convenient for our customers in the United States, Canada, and other international destinations. Please read this policy carefully before placing an order. If you have any questions, you can contact us at support@shopjoylum.com.

2. Shipping Destinations

Shopjoylum currently ships to:

• United States (domestic shipping)
• Canada
• Selected international locations (subject to carrier availability and any applicable restrictions)

If your country or region is not available at checkout, unfortunately we are not able to ship there at this time.

3. Order Processing Times

Once your order is placed and payment is successfully authorized, our team begins processing it for shipment. Standard processing times are:

• Processing time: Typically 2–5 business days.
• Business days are Monday through Friday, excluding major public holidays.
• Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons (such as major holidays, sales events, or high-demand periods), processing times may be slightly longer. We strive to process orders as quickly as possible while maintaining quality control and order accuracy.

4. Estimated Shipping & Delivery Timeframes

Shipping timeframes begin after your order has finished processing and has been handed over to the shipping carrier. The estimates below are based on standard shipping services and are provided for general guidance only.

Please note that these are estimated delivery windows and not guaranteed dates. Carrier delays, customs inspections, weather disruptions, and other factors outside our control can impact actual delivery times.

5. Shipping Methods & Carriers

We partner with reputable shipping carriers and logistics providers to deliver your orders efficiently and safely. Depending on your destination and the nature of your order, we may use a combination of:

• National postal services
• Major courier companies
• Regional or local delivery partners

The specific carrier for your order is selected based on service availability, reliability, and delivery efficiency. In some cases, an order may be shipped from more than one fulfillment location, resulting in multiple packages.

6. Shipping Fees & How They Are Calculated

We currently use flat-rate shipping based on the destination country. All shipping charges are calculated in U.S. dollars (USD) and displayed at checkout before you complete your order.

From time to time, we may offer special promotions (such as free or discounted shipping). Any such offers will be clearly indicated on the Website and/or at checkout and may be subject to specific terms and conditions.

7. Order Tracking & Shipping Confirmation

Once your order has shipped, you will typically receive a shipping confirmation email that may include:

• Your order number
• Shipping date
• Tracking number or tracking link (if available from the carrier)

Tracking information may take some time to update after a label is created or a package is handed to the carrier. If you do not see tracking updates immediately, please allow 24–72 hours for the carrier to scan and update the status.

8. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside the United States, your package may be subject to customs duties, import taxes, and other fees imposed by your local customs authority. These charges are not included in the product price or shipping fee shown at checkout, unless explicitly stated.

• Any additional customs or import charges are the responsibility of the recipient.
• We do not control these fees and cannot predict their exact amount.
• Customs processing may cause delays beyond the estimated delivery timeframe.

We recommend contacting your local customs office for more information about potential charges and import regulations before placing an international order.

9. Address Accuracy & Undeliverable Packages

To ensure successful delivery, please provide a complete and accurate shipping address at checkout. This includes:

• Full name
• Street address and apartment/suite number (if applicable)
• City, state/province, and postal/ZIP code
• Country
• Valid contact phone number and email address

We are not responsible for delays, misdeliveries, or non-delivery resulting from:

• Incorrect or incomplete shipping addresses provided by the customer
• Failure to receive or pick up the package from the carrier or pickup location
• Refusal of delivery by the recipient

If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping fees may apply) or discuss other options, such as a partial refund where appropriate.

10. Delivery Delays & Events Beyond Our Control

While we work closely with carriers to provide reliable delivery, there are situations that may cause delays beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Carrier or logistics network disruptions
• Customs inspections or clearance delays
• Public holidays and peak seasonal volumes
• Natural disasters, strikes, or other force majeure events

In such cases, we appreciate your patience and will do our best to assist with tracking and resolving any delivery issues with the carrier.

11. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives visibly damaged, please take the following steps:

• First, check with neighbors, building managers, or household members to ensure the package has not been received on your behalf.
• Review the tracking information for any delivery notes from the carrier.
• If still unresolved, contact the carrier to open an inquiry or claim.
• Then contact us at support@shopjoylum.com with your order number and details.

For damaged items, please include clear photos of:

• The damaged product
• The outer packaging and shipping label
• Any visible damage to the box or mailer

We will review each case and work with you in good faith to find an appropriate resolution in accordance with our Refund & Return Policy.

12. Split Shipments & Multiple Packages

In some cases, your order may be fulfilled from multiple warehouses or locations. This can result in your items being shipped in separate packages, possibly with different tracking numbers and delivery dates. You will not be charged extra shipping for split shipments if they occur as part of a single order.

13. Changes to Shipping Address or Order After Checkout

If you need to update your shipping address or make changes to your order, please contact us as soon as possible at support@shopjoylum.com. Once an order has entered the processing or shipping stage, we may not be able to modify the address or cancel the shipment. We will make reasonable efforts to assist where feasible.

14. Relationship to Our Refund & Return Policy

This Shipping Policy should be read together with our Refund & Return Policy and Terms of Service. Delivery issues, damaged products, and other shipping-related concerns may be handled in accordance with both policies to ensure a clear and fair resolution.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, service options, legal requirements, or internal processes. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Website and placement of orders after such changes indicates your acceptance of the updated Shipping Policy.

16. Contact Information

If you have any questions about this Shipping Policy or need assistance with an order, please contact us at:

Shopjoylum 9220 Dorrington Place, Arleta, CA 91331, United States

Email: support@shopjoylum.com

Website: https://shopjoylum.com