Privacy Policy

Last Updated: December 8, 2025

1. Introduction & Scope

This Privacy Policy explains how Shopjoylum (“Shopjoylum,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from shopjoylum.com (the “Website”), interact with our services, or communicate with us by email or other channels.

This Privacy Policy applies to all users and customers located in the United States, Canada, and other international locations who access our Website or purchase products from us. It is designed to align with applicable privacy laws and global consumer expectations, including, where relevant, the European Union’s General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act and California Privacy Rights Act (“CCPA/CPRA”), and other data protection regulations.

By using our Website, placing an order, creating an account, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should stop using the Website and our services.

2. Information We Collect

We collect various types of information in order to operate our ecommerce store, process orders, provide customer support, comply with legal obligations, and improve our services. The information we collect generally falls into the categories described below.

Customer-Provided Data

When you interact with us directly, you may voluntarily provide the following information:

• First and last name
• Email address
• Billing address and shipping address
• Phone number (where provided)
• Account login details (if an account feature is available and used)
• Any information you include in communications with us (such as support requests or feedback)

Order & Checkout Data

When you place an order on our Website, we collect information necessary to process, fulfill, and document your purchase, including:

• Products purchased, product details, and quantities
• Order date, order number, and transaction details
• Chosen shipping method and delivery preferences
• Order history associated with your email address or account

Payment Information (Handled by Payment Gateways)

We accept payments via PayPal. When you make a payment, certain information will be provided to PayPal so that your transaction can be processed securely. This may include your name, billing address, selected payment method, and transaction amount. We do not store or have full access to your complete payment card details or bank account numbers. Your payment information is processed according to PayPal’s own terms and privacy policy.

Automatically Collected Data (Cookies, IP & Device Information)

When you visit the Website, certain information may be collected automatically through cookies, log files, and similar technologies, such as:

• IP address and approximate location (based on IP)
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on each page
• Referring URL or source (for example, a search engine or advertisement)
• Technical diagnostics and performance data to ensure proper functioning of the Website

Third-Party Apps and Integrations

To operate and improve our store, we use third-party tools and services, including:

• GA4 (Google Analytics 4) – for traffic analysis and performance measurement.
• Meta Pixel – for advertising performance, audience insights, and remarketing.
• Klaviyo – for email marketing, newsletters, and marketing automation.

These tools may collect or receive information about your use of the Website, often in aggregated or pseudonymized form, to help us understand behavior, measure campaign effectiveness, and communicate more effectively with you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and deliver your orders, including confirming your purchases and communicating shipping updates.
• To manage payments, refunds, and dispute resolutions in coordination with PayPal.
• To provide customer service and respond to your questions, requests, and feedback.
• To operate, maintain, and improve the Website, including troubleshooting and quality assurance.
• To analyze Website usage and performance using analytics tools so we can improve our products and user experience.
• To send you transactional communications, such as order confirmations and important service-related notices.
• To send marketing emails and promotional content (where permitted), which you may opt out of at any time.
• To detect and prevent fraudulent or unauthorized transactions and maintain the security of our systems.
• To comply with legal, tax, and regulatory requirements, including record-keeping obligations.

We do not sell your personal information. If our practices change in a way that would legally constitute a “sale” of personal information, we will update this Privacy Policy and provide appropriate notices and opt-out options as required by applicable law.

4. Legal Bases for Processing (GDPR)

For individuals located in the European Union (“EU”) or European Economic Area (“EEA”), we process personal data only when we have a valid legal basis. These legal bases may include:

• Contractual necessity: To process your orders, provide products you purchase, and fulfill our contractual obligations.
• Legitimate interests: To improve our Website, prevent fraud, secure our systems, and support customer service, where these interests are not overridden by your rights and freedoms.
• Consent: For certain marketing activities, optional cookies, or other processing where you have given clear consent.
• Legal obligations: To comply with applicable laws, regulations, and legal processes (such as tax and accounting rules).

5. Sharing Your Information

We share your information only when necessary to operate our business, provide our services, or meet legal requirements. We do not rent or sell your personal information.

WooCommerce (Platform Provider)

Our online store is powered by WooCommerce. WooCommerce helps us manage product listings, orders, checkout, and related ecommerce operations. As part of providing this service, WooCommerce may process information such as your order details, account information (if used), and technical data related to the functioning of our store, in accordance with its own terms and privacy commitments.

Payment Processors

We share certain information with PayPal to process payments and handle refunds where necessary. This information generally includes your name, billing details, order total, and transaction details required to complete your purchase securely and verify your identity. PayPal processes your data under its own privacy and security standards.

Shipping & Fulfillment Partners

To deliver your purchases, we share relevant information with shipping carriers and logistics partners, such as your name, shipping address, contact phone number (if required), and package contents needed for shipment and customs documentation. This information is used solely for fulfillment and delivery purposes.

Analytics and Marketing Tools

We may share limited information or allow access to analytics and usage data by:

• GA4 – to understand how visitors use the Website and to improve performance and design.
• Meta Pixel – to measure ad performance and build audiences for remarketing campaigns.
• Klaviyo – to manage and send email campaigns, newsletters, and automated messages.

These providers may use cookies or similar technologies to collect information about your interactions with the Website and our ads.

Legal, Compliance, and Business Transfers

We may also disclose information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a business restructuring, merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued protections consistent with this Privacy Policy.

6. Cookies & Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to provide core functionality, enhance your experience, and help us understand how the Website is used.

Common types of cookies we may use include:

• Essential cookies: Necessary for the Website to function properly (for example, keeping items in your cart during checkout).
• Performance and analytics cookies: Help us understand usage patterns and improve site performance.
• Functionality cookies: Remember your preferences and settings for a more personalized experience.
• Advertising and remarketing cookies: Used by us and our partners to deliver relevant ads and measure their effectiveness.

You may control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website or your ability to complete a purchase.

7. Advertising, Analytics & Remarketing

We may use analytics and advertising tools, including GA4 and Meta Pixel, to better understand visitor behavior and to provide more relevant advertising. These tools may use cookies or similar technologies to collect information about your visits to the Website and other sites.

You can opt out of certain interest-based advertising through industry initiatives such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), and by adjusting your ad settings on participating platforms.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to:

• Complete your transactions and deliver products.
• Provide customer support and handle returns or warranty inquiries.
• Maintain accurate business and financial records as required by law.
• Resolve disputes and enforce our agreements.

Where information is no longer required, we will either delete it, anonymize it, or securely store it until deletion is reasonably possible.

9. Data Security

We implement reasonable and appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. These measures may include secure connections (HTTPS), restricted access to systems, and periodic review of our security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords, log out of accounts when finished, and protect your devices against unauthorized use.

10. International Data Transfers

Shopjoylum is based in the United States and serves customers in the United States, Canada, and internationally. Accordingly, your personal information may be transferred to and processed in countries that may have different data protection laws than those in your jurisdiction.

When we transfer personal data across borders, we take steps designed to ensure that appropriate safeguards are in place in accordance with applicable laws, including data minimization, contractual protections, and secure transfer mechanisms where required.

11. Your Rights (GDPR, CCPA/CPRA & Global Consumer Rights)

Depending on your place of residence, you may have certain rights regarding your personal information.

GDPR Rights (EU/EEA)

• Right of access: To request confirmation whether we process your personal data and to obtain a copy.
• Right to rectification: To request corrections to inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data in certain circumstances.
• Right to restrict processing: To request that we limit the processing of your data under specific conditions.
• Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and have it transferred to another controller where technically feasible.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

CCPA/CPRA Rights (California Residents)

• Right to know: To request information about the categories and specific pieces of personal information we have collected, used, or disclosed.
• Right to access: To obtain a copy of your personal information that we hold, subject to certain exceptions.
• Right to deletion: To request deletion of personal information we have collected, subject to legal exceptions.
• Right to correct: To request that we correct inaccurate personal information about you.
• Right to opt out of certain sharing: To opt out of certain forms of data sharing that may be considered cross-context behavioral advertising under applicable law.
• Right to non-discrimination: To be free from discriminatory treatment for exercising your privacy rights.

As noted above, we do not sell personal information. If this practice were to change, we would provide required notices and opt-out mechanisms.

Global Consumer Rights & How to Submit a Request

Individuals in other jurisdictions may also have rights to access, correct, update, or delete their personal information, in accordance with local laws.

To request access, deletion, correction, or to exercise any other privacy right available to you, please contact us at: support@shopjoylum.com. In your request, please provide sufficient information to allow us to verify your identity (for example, your name, email address, and details of your recent interactions with us) and clearly describe the right you wish to exercise.

We may need to request additional information to verify your identity before responding to certain requests. We will respond within the timeframes required by applicable law.

12. Opt-Out Options for Emails, Cookies, and Marketing

You have several options for controlling how your information is used for communications and marketing:

• Email marketing: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our messages or by contacting us directly.
• Cookies: You can adjust your browser settings to block or delete cookies. Note that disabling certain cookies may affect site functionality.
• Analytics and advertising: You can use advertising industry tools and platform-specific settings to limit interest-based advertising and tracking.

13. Children’s Privacy

Our Website and services are intended for use by adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete such information as soon as practicable. Parents or guardians who believe that their child has provided personal information to us may contact us to request removal.

14. Third-Party Links

Our Website may contain links to third-party websites, services, or content that we do not own or control. We are not responsible for the privacy practices, security, or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we make material changes, we will post the updated policy on this page and revise the “Last Updated” date at the top. Your continued use of the Website after any changes become effective signifies your acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may contact us at:

Shopjoylum 9220 Dorrington Place, Arleta, CA 91331, United States

Email: support@shopjoylum.com

Website: https://shopjoylum.com