Refund & Return Policy

Return & Exchange Policy
Shop with confidence at Shopjoylum — eligible items may be returned within 30 days of delivery, and refunds are issued to your original payment method within 14 business days after approval. Below is a clear and customer-friendly guide to help you navigate our return and exchange process.

Buy with Confidence at Shopjoylum
At Shopjoylum, your satisfaction matters. If your order doesn’t meet your expectations, you may return it within 30 days of delivery. Once your return has been approved and processed, your refund will be sent to your original payment method within 14 business days. Here’s a simple overview of how our return system works.

Quick Facts

• Return window: 30 days from delivery

• Condition: Items must be unused, unwashed, with original tags and packaging. Proof of purchase is required.

• Return shipping: Customers pay return shipping unless Shopjoylum sent a defective or incorrect item — in those cases, we cover the cost.

• Refund timing: Processed within 14 business days after approval. Banks may require an additional 3–5 business days to post the credit.

• Exchanges: Only accepted for defective, incorrect, or damaged items. For size or style changes, please return the item and place a new order.

How to Request a Return — 3 Simple Steps

1. Email us: Send your request to support@shopjoylum.com and include your name, order number, reason for return, and proof of purchase.

2. Provide evidence (if applicable): For defective or damaged items, attach clear photos or a video to speed up processing.

3. Ship your item: We’ll send you a Return Authorization (RMA) and the appropriate return address. Once we receive and inspect your item (usually within 72 hours), we’ll confirm and process your refund.

Why This Policy Works for You

• Straightforward & Honest: Clear guidelines with no hidden conditions.

• Fast Processing: Most returns are reviewed within 72 hours after we receive them.

• Customer-Focused: If we make an error, we pay all return shipping costs.

• Risk-Free Shopping: Try items at home and return what doesn’t work.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are only available if the item is defective or incorrect. For size changes, please return the item and place a new order.

Q: Who pays for return shipping if something doesn’t fit?
A: If the return is due to sizing or preference, the customer covers shipping. If it’s due to a defect or our mistake, Shopjoylum covers the shipping cost.

Q: How long does it take to confirm my return?
A: Most returns are inspected and confirmed within 72 hours after we receive your package.

Q: What if I haven’t received my refund after 14 business days?
A: Please check with your bank or payment provider first. If the refund is still not visible, email us at support@shopjoylum.com, and we’ll investigate promptly.

Notes & Exceptions

• Final sale items: Products marked “final sale” cannot be returned.

• Customized items: Non-returnable unless defective.

• Proof of defects: Photos or videos help us process claims much faster.

Need Help?
For return requests or questions, contact us at support@shopjoylum.com. Our team is ready to assist you quickly.

Business Address: 2601 17th Ave, San Francisco, CA 94116, United States
LLC: SHOPJOYLUM LLC
Email: support@shopjoylum.com