Shipping Information

Shipping & Delivery Policy
At Shopjoylum, we are committed to ensuring every order placed on shopjoylum.com arrives quickly, securely, and in excellent condition. This policy outlines how SHOPJOYLUM LLC manages order processing, shipping, and delivery for all purchases made through our online store.

Order Processing Time
Most orders are prepared and processed within 1 business day (Monday–Friday), excluding weekends and U.S. federal holidays.
Orders placed on weekends or holidays will be processed on the next business day.
During peak shopping periods or promotional events, processing times may be slightly longer — but we’ll notify you through timely updates and email alerts.

Shipping Methods & Delivery Estimates
We work with trusted carriers to ensure reliable and efficient delivery:

• Standard Shipping: Estimated 2–4 business days within the contiguous U.S.

• Expedited Shipping: 1–2 business days (available at checkout for an additional fee)

Delivery times may vary due to weather conditions, carrier delays, or the destination address.

Shipping Coverage
Shopjoylum ships to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses.

Shipping Confirmation & Tracking
After your order ships, you will receive an email containing:

• The designated shipping carrier

• Your unique tracking number

• A direct link for live tracking updates

Risk of Loss & Title
All orders ship FOB shipping point, meaning ownership and responsibility transfer to you once the carrier accepts the package.
When the carrier marks a package as “Delivered,” the order is officially considered fulfilled.

Lost, Stolen, or Delayed Packages
If your package is delayed or appears missing, please:

1. Verify that the shipping address provided at checkout is correct

2. Check with neighbors, building staff, or household members

3. Contact the carrier using your tracking number

If your package cannot be located, contact us at support@shopjoylum.com within 7 business days of the expected delivery date.
We will assist with an investigation and explore available options.
For suspected theft, we recommend filing a claim with the carrier. While replacements are not guaranteed, our team will do everything possible to support you.

Incorrect Address Policy
If an order is returned due to an incorrect or incomplete address:

You may choose to:

• Reship the order (additional shipping fees may apply), or

• Request a refund (excluding the original shipping costs)

Multiple Shipments
To speed up fulfillment, large or multi-item orders may be shipped in separate packages. Each package will receive its own tracking number for convenience.

Questions About Shipping
If you need help tracking an order or have any shipping-related questions, please reach us at:
support@shopjoylum.com